Timothy Burke’s remarks regarding the value of forums got me thinking about the LACK of tools to expedite forum datamining. I’m more familiar with phpbb and other open, well-supported forum tools, but I couldn’t find many tangible tools browsing the sites for Lithium (used by SOE) and UBB.threads (common with NCSoft’s)
Some things can be done without specialized tools.
- Identify a few good community members with reasonable communication skills and make bookmarks to the player search for each one. Follow them. They can be your “pulse†on the community
- Most boards have the capability of tracking “hot topics.†See where the action is.
Neither solution is optimal. You could have tools that help you identify these community leaders- or rate users privately… something to make identifying key members in a less static or arbitrary manner. Hot topics are often cluttered with faddish forum games or quirky sidenotes. Heuristic analysis is nonexistent.
Even when a hot topic is identified, determining its relevance is a bit tough. Posters can be convinced rather quickly that an issue is big enough to merit a response- and that their point of view is the dominant one. Even devs can fall for this false sense of “urgency.”
City of Heroes had a rather decent flareup a few months back, and I took some time to tinker with a text parser to get a more detailed look. My results follow the break.
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